997c77's Privacy Policy

997c77 ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We are deeply committed to protecting the privacy of our users ("you" or "member").

This privacy policy describes what information we collect when you visit the 997c77 website 997c77.lat, create an account, or use our services — how that information is used and under what circumstances it may be shared with third parties.

By using this platform, you confirm that you have read this privacy policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our services.

997c77 collects only the information necessary for the proper operation of our services. The different categories of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account on 997c77 or use our services, the following information may be collected from you:

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Residential address
• Identity verification documents (national ID card, passport, etc. — as part of the KYC process)
• Financial information: bKash, Nagad, Rocket, Upay numbers or bank account details (for transaction processing)
• Information provided through contact and support chat

2.2 Automatically Collected Information

Some information is collected automatically when you visit our platform. This includes:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Pages visited on the website and time spent on them
• Referral URL (the page you came from before arriving at our site)
• Session data and cookie information

2.3 Transaction-Related Information

Records of all financial transactions carried out on your account are stored, including deposits, withdrawals, betting history, and bonus-related activity.

997c77 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help ensure the proper functioning of our platform.

3.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
• Performance cookies: Used to improve website performance and analyze user experience.
• Preference cookies: Used to remember your language preference, display settings, and so on.
• Marketing cookies: Used to display relevant advertisements and offers.

You can manage cookies through your browser settings. Keep in mind that disabling certain essential cookies may cause parts of our service to not work properly.

997c77 uses the information collected for the following purposes:

• Creating, verifying, and managing accounts
• Age verification (ensuring the service is available only to users aged 21 and above)
• Processing financial transactions — deposits and withdrawals
• Preventing fraud, money laundering, and other illegal activities
• Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations
• Providing customer support — via 24/7 live chat
• Improving platform security and functionality
• Monitoring responsible gaming and providing related support
• Communicating promotional offers and bonuses (with your consent)
• Fulfilling legal obligations

997c77 does not sell or commercially transfer your personal information to third parties as a matter of policy. However, sharing information may be necessary in certain specific circumstances:

5.1 Service Provider Partners

We use some trusted third-party services to operate our platform. These include:

• Payment processing services (bKash, Nagad, Rocket, Upay and banking partners)
• Identity verification service providers
• Cybersecurity and fraud prevention services
• Technology infrastructure and cloud service providers
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.)

All these service providers process information according to our instructions and operate under strict confidentiality agreements.

5.2 Legal Obligations

In the following circumstances, we may be legally required to provide your information to the relevant authorities:

• Pursuant to a court order or legal warrant
• In connection with financial investigations or fraud investigations
• In response to a lawful request from a national security or law enforcement agency
• To comply with AML (Anti-Money Laundering) regulations

5.3 Business Changes

In the event of a change of ownership, merger, or acquisition of 997c77, your information may be transferred to the new owner. However, the terms of this privacy policy will continue to apply in such cases, and you will be notified in advance.

To ensure the security of your information, 997c77 has adopted the highest industry-standard technical and organizational measures.

6.1 Technical Safeguards

• SSL encryption: All information transmitted on our website is protected by 256-bit SSL (Secure Socket Layer) encryption.
• Data encryption: Sensitive information that is stored is kept in encrypted form.
• Firewall and DDoS protection: Advanced technology is used to prevent unauthorized access and cyber attacks.
• Secure servers: Data is stored in secure data centers.
• Two-factor authentication: Two-factor authentication is available to protect account security.

6.2 Organizational Measures

• Only authorized personnel have access to personal information
• All staff receive regular privacy and data protection training
• Data access logs are reviewed regularly
• A response plan is in place to quickly address security breach incidents

997c77 retains your personal information only for as long as it is necessary or legally required.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, and fraud prevention purposes.
• Financial records: Financial transaction information is retained for the period required under applicable legal regulations.
• KYC documents: Identity verification documents are retained for the period required by legal requirements.

After the specified retention period has passed, we securely delete or anonymize the information.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request to view the information we hold about you at any time. To do so, please contact our support team.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that due to legal obligations, retaining some information for a specified period may be necessary for us.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, particularly if there is a dispute about the accuracy of the information.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, contact our support team directly or update your subscription preferences in your account settings. However, important communications related to transactions and your account will continue.

997c77's services are intended only for individuals aged 21 (twenty-one) or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using our services or has provided personal information, we will immediately delete that information and close the relevant account.

A message to parents — please stay aware of your child's online activities. If you believe a minor is using our platform, notify our support team immediately.

Third-party services such as payment gateways and game providers are integrated into the 997c77 platform. These third parties have their own privacy policies and data processing practices. We are not responsible for the privacy practices of these third parties.

We recommend that you read and understand the privacy policies of these service providers. In particular, for payment services, the privacy policies of bKash, Nagad, Rocket, and Upay apply.

997c77 reserves the right to update or amend this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• By publishing the updated policy on the website
• By changing the "Last Updated" date at the top of the page
• By sending a notification to your registered email address for significant changes

If you continue using our services after any changes, you will be considered to have accepted the updated policy. Please visit this page regularly.

997c77 firmly believes in responsible gaming. We can analyze your gaming patterns to identify potentially problematic behavior and provide support.

Using your gaming data, we:

• Identify unusual gaming patterns
• Keep self-exclusion requests in effect
• Help set deposit and betting limits
• Provide information and support related to responsible gaming

To learn more about responsible gaming, please visit our Responsible Gaming page.